Help centre
Answers to the questions people ask most about shopping with GoGoDrop.
What is GoGoDrop?
GoGoDrop is GoGo's global shopping service. You buy items from global suppliers, or request something we don't list, and pay one clear price in Naira. We handle the purchase, the currency and the delivery to your door in Nigeria.
Can I buy directly on this website?
Yes. Sign in with your GoGo email and PIN, choose an item, enter your delivery address and pay from your GoGo wallet. The same account works in the GoGo app, so your orders show up in both.
How is the price worked out?
Your quote shows the item price, international delivery and a 10% service fee with a ₦1,500 minimum. Nigerian import duties are not included and may be payable on arrival.
How do I pay?
From your GoGo wallet, confirmed with your transaction PIN. No dollar card is needed.
How long does delivery take?
Most orders arrive in about 3 to 5 weeks. Customs and carriers can add time, and your order page shows every tracking update.
Where do I enter my delivery address?
At checkout, for each order. That way every order can go to a different address, such as home or the office.
What if my item is out of stock after I pay?
We cancel the order and return the full amount to your GoGo wallet automatically.
Can I cancel an order?
Yes, for free, until the order is dispatched. Open the order in your account and choose Cancel order while it is showing.
Can you get something that isn't in the catalogue?
Usually, yes. Use Request an item to send a link, photo or description, and we come back with a quote in Naira.
Email us with your order reference and we will get back to you.