Returns and cancellations
What you can cancel, what we do when something goes wrong, and where refunds go.
Cancelling an order
Cancellation is free until your order is dispatched. Open the order in your account and choose Cancel order while that option is showing. Once the supplier has dispatched it, the order can no longer be cancelled.
If an item cannot ship
If the supplier runs out of stock or cannot fulfil your order, we cancel it and return the full amount to your GoGo wallet automatically. You are never charged for an item that does not ship.
Refunds go back to your GoGo wallet, where you can spend or withdraw them.
Damaged or not as described
Returns are accepted for items that arrive damaged or not as described. Report it within 7 days of delivery:
- Email support with your order reference.
- Keep the packaging and send clear photos of the item and the damage.
- We review the order, supplier and carrier evidence and confirm the resolution.